Technician Turnover? The Simplest Part of Your Onboarding

 

All clinics face this challenge, whether they are a one-doctor operation or a large, bustling general practice. Many clinics rely on creating and maintaining a solid core team and accepting there will be churn in certain roles within the practice. Unfortunately,
the role often turning into a revolving door is one that practices rely on most: the veterinary technician.

 

When a technician leaves and a new one is brought on, the learning curve is steep. They have to understand your clinic's internal  procedures, the way way you like to practice medicine, and how to use all the technology and tools available at your clinic. Sometimes you are fortunate and your new hire has come from a practice with a standard of care matching your own, which makes the transition easier. But have you ever encountered an employee that you knew could be great, maybe even an expert, at one of your technologies, but you simply don't have time to train them? They work hard, but never meet the potential you know they have.

Capital equipment presents a unique challenge with the new hire process. A piece of equipment generally as many settings, and requires very specific training to use and maintain it properly. To further complicate things, most capital equipment companies aren't very good at providing retraining opportunities. This concern is one of the main reasons many veterinarians choose to pass on capital equipment. However, one treatment method that does not have to cause frustration in regard to training (or retraining) staff is laser therapy. Many years ago, Companion Animal Health diagnosed this training problem and developed a multifaceted  solution: in-laser innovations that provide real-time training and treatment setup; on-demand, technician-centric retraining  modules; and on-going monthly educational opportunities. Real-time training on your laser, by your laser Recent innovations in laser therapy technology support both experienced and new staff to achieve the best clinical outcomes, every time. 

Training for your technicians on their schedule When a new technician is onboarded, there are ondemand online courses developed specifically for them that support the path to becoming a laser therapy expert. These technician-taught modules include a basic introduction to laser therapy and the science behind the technology, tactical treatment considerations for the current laser therapy user, and advanced applications and client communication tips for the expert user. These modules were developed as step one to onboarding and training new staff. Companion's superior clinical and customer support teams also are available to support with product and clinical questions along the way. A visual indicator on the handpiece alerts the treatment administrator in real-time when they need to correct their treatment technique. Customers for life, an on-going educational mission Creating diverse educational opportunities for our customer partners is a cornerstone of Companion's promise: Evidence, Education, Partnership.

 

Companion provides monthly live webinar opportunities, monthly live and hands-on educational opportunities, and the largest archive of ondemand laser therapy webinars in the industry. this on-going education initiative supports your practice with the mission of continuous education, supporting new staff, and providing resources to employees that need refresher training. Team up with the leaders in laser therapy and gain both a technology and educational partner for life.